FOR PAYMENTS AND DEPOSITS WE ASK THAT 50% OF THE TOTAL ORDER IS PAID UP FRONT, THIS WILL NOT BE REFUNDED IF YOU DECIDE TO CANCEL WITHIN 30 DAYS OF THE DELIVERY. THE REASON IS SIMPLE, WE HAVE A FIXED INVENTORY AND ONLY SMALL NUMBERS OF CERTAIN LETTERS, WE MOST LIKELY WILL HAVE TURNED AWAY OTHER BUSINESS TO ACCOMODATE YOU SO A LATE CANCELLATION DOES'T JUST COST US YOUR BUSINESS BUT ALSO THE BUSINESS WE TURNED AWAY ON YOUR BEHALF. FULL PAYMENT IS REQUIRED TWO WEEKS BEFORE THE EVENT DATE UNLESS AN ALTERNATE PLAN HAS BEEN MADE WITH THE BOOKING COORDINATOR. WE USE AN AUTOMATED INVOICE SITE THAT ALLOWS YOU TO PAY WITH CREDIT OR DEBIT, YOU CAN ALSO PAY BY CHECK OR CASH THE DAY OF THE EVENT OR VIA MAIL.