Before ordering, look through our website or Instagram to see all the different displays we can do. Because our inventory is fixed and we are often booked far in advance, it helps if you know which letters you want prior to contacting us. Once you know what you want, you can call, text, email, or click the buttons on the book now page. We do a personal, one-on-one ordering process where you talk to our team and plan out exactly what you need for your display. Be sure to consider stacking, colored bulbs, and whether you will be adding a balloon display to your letters. Once all of this is decided, Melissa will send you an invoice, and we will have you booked and scheduled.

For payments and deposits, we ask that 50% of the total order be paid up front; this will not be refunded if you decide to cancel within 30 days of the delivery. The reason is simple: because we have a fixed inventory and only small numbers of certain letters, we most likely will have turned away other business to accommodate you, so a late cancellation doesn’t just cost us your business but also the business we turned away on your behalf. Full payment is required two weeks before the event date unless an alternate plan has been made with the booking coordinator. We use an automated invoice site that allows you to pay with credit or debit. You can also pay by check or cash the day of the event or via mail.

Our team of experienced set up experts will arrive at the scheduled time on the day of your event or in the days before, depending on what is easiest for you. As always, we do not charge delivery or setup fees for orders over $200. If your order is under $200, a delivery fee may be applied because the letters are heavy and the displays are sometimes complicated. We set up and take down all displays. Displays should not be moved or altered by anyone other than our crew. Any damage that occurs due to the unauthorized moving of the letters will be charged to the renter. With that in mind, please have a location picked out and decided upon prior to our delivery team’s arrival, so they can set up quickly and get to their next job. If for some reason a display needs to be moved, please call Milessa to make a plan before touching the letters.

After your event is over and you are done using the letters, all you have to do is unplug them. Our team will show up at the predetermined time and date to tear down and take away the letters. Please do not attempt to take down any displays on your own, as Marquee Magic is not responsible for any damage or injuries that occur in that instance. If significant damage has occurred to our structural materials or the letters themselves, you may be charged for the damage. We try to be as lenient and easy to deal with when it comes to damage, but if it is significant and caused by a deliberate act, you will be assessed the charges for the repairs. We appreciate your business, and we will do what it takes to make sure you have a great time using our letters!